FAQ

When can I expect to receive my package?

We custom fill your orders within 2-5 business days. Since we ship direct from the manufacturer it can take up to 2 to 4 weeks. But once you get your stuff you will know it was worth the wait.

How do I place my order? 

Simply choose your style from the drop down menu on the product page then click the “Add To Cart” button and follow the simple steps to complete your order. We’ll prepare your order and let you know when it's on its way!

 How do I check my order status?

We'll send you a Tracking Code, just enter it in our tracking page TRACK YOUR ORDER to track your order status.

A Tracking Number will be sent to you by email a few days after your order has been placed. If you haven’t received your tracking number within the time frames below, please contact our help support team and we’ll be happy to assist!

Please note: 
It may take up to 2-5 days for your package to show up in the forwarder's tracking system. 
For International orders, tracking information is available until the package leaves its country of origin. After that there is no further tracking.

I never received my package, what should I do?

If your item has not arrived within 30 days, contact one of our champs through our Contact Us page and we will do our best to help you!

 How much is shipping?

Once you’ve clicked through to Secure Checkout, you can enter your delivery address and continue to shipping method. Shipping costs are then calculated and tacked on to your subtotal at the bottom of the page.

 What about customs? Will I be charged for duties or custom when my package arrives?

We are not responsible for any customs, duty or tax fees determined by the destination country. It is the customer's responsibility to pay any additional fees required.

 I changed my mind, can I cancel or modify my order?

When you place an order, you have 24 hours to contact our customer service team and request a cancellation or modification. After 24 hours, we’ve already started working on your order and it is too late to cancel it or modify it.

To cancel an order, please provide  all the details concerning the items you want to cancel as well as your order number.

To modify an order, please include all the details of your order: order number, style, size and color then specify the item you would like to change it for in your email and we’ll do our best to help you!

I placed my order, but I have not received my confirmation email yet.
First, double check your spam folder and other email accounts. 
Can’t find it? No panic, just contact us and one of our customer representative will help you!

OUR PRODUCTS

How does MKOnlinestore101 operate and offer such incredible pricing?
Yes MKOnlinestore101 is an online retailer of custom designed apparel. As we supply, print-on-demand and ship our products directly from the source to you, without middlemen putting their mark-ups on our products, you get the highest quality product for an incredible price!

What materials does MKOnlinestore101 use?
First, we hate crap! We cut on margins to make sure we deliver you high quality products using premium materials. They are made soft for comfort and are known for their quality, durability and great look so you can feel your product! 

OUR GUARANTEE

I don't love my order, can I return it?

100% satisfaction guarantee? For real?! If you don’t love your product, we’ll take it back! All of our products are carefully inspected for quality

100% Money Back Guarantee. We truly believe we make some of the most innovative products in the world, and we want to make sure we back that up with a risk-free ironclad 30-day guarantee. If you don't have a positive experience for ANY reason, we will do WHATEVER it takes to make sure you are 100% satisfied with your purchase. Buying items online can be a daunting task, so we want you to realize that there is absolutely ZERO risk in buying something and trying it out. If you don't like it, no hard feelings we'll make it right. We have 24/7/365 Ticket and Email Support. Please contact us if you need assistance.

PAYMENT

What type of payments do you accept?

We accept PayPalBank Transfer and Western Union payment methods.

For PayPal and Credit Cards,

Our online payment is via PayPal, it is the easiest, fastest and safest way to make a payment online. PayPal accepts credit cards, so you can pay via credit cards if you don't have a PayPal account.

The Credit Cards that PayPal accepts: Visa, MasterCard, Discover, or American Express card.

For Bank Transfer and Western Union,

Please email us at support@mkonlinestore101.com to ask for our Bank or Western Union details.

When will my credit card be charged?

Just after your order has been successfully placed.

I HAVE ENTERED AN INCORRECT ADDRESS! 

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at support@mkonlinestore101.com . If the address is wrong, we can correct this within 24 hours.

No refund will be given after the 24 hours of incorrect submission.

AFTER TRACKING HAS BEEN PROVIDED?
Once your order receives tracking it is up to the tracking company to finish the delivery. Please follow the tracking number for any further updates on your order!
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

Absolutely! We are here to help you make your home beautiful! Please send us an email to support@mkonlinestore101.com . And we will be happy to assist you in any way we can. 

We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly. 
Note: Email response may take up to 1-2 days. We appreciate your patience regarding this. Thank you!  
When emailing, please do not send more than one email. Sending more than one will result in the customer being pushed back to a later queue.

HOW SECURE IS MY PERSONAL INFORMATION?

Yes MKOnlinestore101 adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

SHIPPING & DELIVERY INFO

When can I expect to receive my package?

it will take us 2-5 business days to make your order is everything you hoped it would be prior to shipping. Since we ship direct from the manufacturer it can take up to 2 to 4 weeks. And some goods may take little longer depend on customer country.But once you get your stuff you will know it was worth the wait.

Shipping Times ( once order is processed)

USA: 10-25 business days
UK : 10-25 business days
Australia : 10-25 business days
Canada : 10-25 business days
New Zealand : 10-25 business days
Westren Europe : 10-30 business days
Rest of World : 10-40 business days

REFUND

Our policy lasts 30 days. If 30 days have gone by since arrival to the customer, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Shipping costs of the item back to our warehouses are on the customer.

We will refund fully, undamaged products on their original packaging.

We can’t exchange your product. But, your satisfaction is our priority and we will do our best to find a solution that will make you happy! Please contact our customer service for assistance.

RETURN:

100% satisfaction guarantee? For real?!
If you don’t love your product, we’ll take it back! All of our products are carefully inspected for quality

Only If the product is DEFECTIVE OR DAMAGED please email our support team at support@mkonlinestore101.com and they will assist you. Please include your order number, photos of the damaged or defective product as well as a photo of the package label. 

We will only accept returns within 30 days of receiving you product. You must ship it back at your own expense. Once we have received the product we will refund the full amount of your original purchase. Please include a name and order number on the returned parcels.Please note:

If your package is on the way to you, you must wait for it to arrive, and return it before receiving a refund. NO refunds will be given if the customer ordered "unframed" but thought the product was "framed". All returned items must be in the original packaging.

I ordered the wrong size or colour, what should I do?

For any changes within 24hrs after ordering go to the MY ORDER section above on this page for further details.

I received the wrong item, what should I do? 

We apology for any inconveniences and we’d be delighted to help you right away by offering a free replacement order. Please see our return and refund policy for further instructions.

Our warehouse’s address for returns is: 1609 16/F,Rm 09,BLK D,Ko Sui House,Ko Cheung Court,Yau Tong,Kowloon,Hong Kong

GET IN TOUCH

We really value our customers and if none of the above answered your questions, feel free to contact us by email or shoot us a message in our Contact us page.

You can open a voice support ticket in our customer service phone number:

1-800-935-9108

Mon-Sat 9am-6pm Eastern

Our warehouse’s address for returns is :

1609 16/F,Rm 09,BLK D,Ko Sui House,Ko Cheung Court,Yau Tong,Kowloon,Hong Kong

 

 

 

 

 

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