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All of our Jigsaw Puzzles are custom-made-to-order and handcrafted to the highest quality standards.
- Stay-at-home and make memories with friends and family with a custom printed jigsaw puzzle.
- Spend time and create bonds with those you love – nothing beats the feeling of accomplishment after completing a jigsaw puzzle!
- Constructed with premium basswood, these puzzles are strong and durable and won’t warp like flimsy cardboard pieces.
- Precision Fit: Our puzzles use a precision cutting technique to guarantee that every piece fits perfectly.
- These puzzles come in two sizes, 500 pieces or 1000 pieces – see sizing chart for detailed measurements.
Please allow 7-9 days to receive a tracking number while your order is hand-crafted, packaged and shipped from our facility. Estimated shipping time is 2-4 weeks.
If you don’t love your product, we’ll take it back! All of our products are carefully inspected for quality 100% Money Back Guarantee.
We truly believe we make some of the most innovative products in the world, and we want to make sure we back that up with a risk-free ironclad 30-day guarantee. If you don't have a positive experience for ANY reason,
we will do WHATEVER it takes to make sure you are 100% satisfied with your purchase. Buying items online can be a daunting task, so we want you to realize that there is absolutely ZERO risk in buying something and trying it out.
If you don't like it, no hard feelings we'll make it right. We have 24/7/365 Ticket and Email Support. Please contact us if you need assistance.
We custom fill your orders within 2-5 business days. Since we ship directly from the manufacturer it can take up to 2 to 4 weeks. And some goods may take little longer depend on customer country. But once you get your stuff you will know it was worth the wait.
Please note, most of our all products are made to order. On average it takes 2 to 5 business days to print and hand craft your order before we ship it out. There may be some delay during holidays. Otherwise you can expect the following ship times:
Standard Shipping Times ( once order is processed)
We ship worldwide to most countries. Please read our important shipping notices below:
USA: 10-25 business days
UK : 10-25 business days
Australia : 10-25 business days
Canada : 10-25 business days
New Zealand : 10-25 business days
Western Europe: 10-30 business days
Rest of World: 10-45 business days
Express Shipping :
All Our Products Not available for the Express Shipping, if any of our products have express shipping we will clearly mention in the description.
Available in the USA, Canada, Australia and most of Europe. Not available for all countries.
Does not qualify for use with any Free Shipping Coupon Codes.
If you are ordering items that are not available for express shipping but also products that do qualify, please contact us and we can upgrade the qualifying products to express shipping.
Customs Duties, Tax and charges are not included in our base price. This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.
Express Ship Times:
USA: 4-7 Business Days
CA/UK/AUS: 4-7 Business Days
Rest of World (some areas are not eligible): 4-7 Business Days
We will notify you by email when your items have been shipped. You can then track your order by entering your purchasing email and tracking no# to our tracking portal in track your order option.
Click Here To Track Your Order
Our policy lasts 30 days. If 30 days have gone by since arrival to the customer, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Shipping costs of the item back to our warehouses are on the customer.
We will refund fully, undamaged products on their original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately. Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 7/F Flat D, 379-381 King's Rd, Fok Ying Bldg, North Point, Hong Kong
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 7/F Flat D, 379-381 King's Rd, Fok Ying Bldg, North Point, Hong Kong
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If still, you didn't find the questions you looking for, don't hesitate to contact us, we will serve you all the way best we can.
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